tag:blogger.com,1999:blog-28769210.post5382584796001928904..comments2023-10-15T06:27:18.415-07:00Comments on k.sturm blog: Apathy = A Problem Technology Cannot SolveKevin Sturmhttp://www.blogger.com/profile/03847572255483184250noreply@blogger.comBlogger6125tag:blogger.com,1999:blog-28769210.post-79650488222487163392008-03-11T12:32:00.000-07:002008-03-11T12:32:00.000-07:00Technology - Hmmm...Artificial life forms (with ba...Technology - Hmmm...<BR/><BR/>Artificial life forms (with backups in the closet) so in case the humans do not show up (as they are unreliable) can be implemented and technology saves the day... <BR/><BR/>Although with the price of gold, electricity and fuel... Imagine what your crummy meal would have cost...<BR/><BR/>BenAnonymousnoreply@blogger.comtag:blogger.com,1999:blog-28769210.post-77752105747974128172008-03-11T10:10:00.000-07:002008-03-11T10:10:00.000-07:00Great post about how simply service can be improve...Great post about how simply service can be improved during rough circumstances. Totally agree that technology is not he answer to everything. One of my biggest pet peeves is going into a store or restaurant and finding out that because the technology is down for the POS that the staff can barely function. Too often people just give up <I>rather than</I> just letting me know and taking the time to add something up by hand. It's absurd to think that this simple gesture cannot be completed by an employee.abc abchttps://www.blogger.com/profile/15408642757009110059noreply@blogger.comtag:blogger.com,1999:blog-28769210.post-21724045542086613432008-03-11T09:46:00.000-07:002008-03-11T09:46:00.000-07:00Great insight Ben. The applicability of delivering...Great insight Ben. The applicability of delivering bad news up front in almost any business is a good idea. Thanks for the post!Kevin Sturmhttps://www.blogger.com/profile/03847572255483184250noreply@blogger.comtag:blogger.com,1999:blog-28769210.post-22706929605695421352008-03-11T09:45:00.000-07:002008-03-11T09:45:00.000-07:00Andy thanks for the correction. It's fixed.Andy thanks for the correction. It's fixed.Kevin Sturmhttps://www.blogger.com/profile/03847572255483184250noreply@blogger.comtag:blogger.com,1999:blog-28769210.post-27693128925014742642008-03-11T08:21:00.000-07:002008-03-11T08:21:00.000-07:00The service was full of crumbs? I think you meant...The service was full of crumbs? I think you meant "crummy" and not "crumby"<BR/><BR/>taken from : "You know when you need to apologize for crumby service, even when it's not your fault"<BR/><BR/>Perhaps send the manager or owner a link to your blog.Andyhttps://www.blogger.com/profile/16089264484641214033noreply@blogger.comtag:blogger.com,1999:blog-28769210.post-23642512776652340722008-03-11T07:30:00.000-07:002008-03-11T07:30:00.000-07:00Hey Kevin – Your story has long been one of my gre...Hey Kevin – <BR/><BR/>Your story has long been one of my great pet peeves with certain members of my sales team. I have often made it very clear to them that if you went out of your way to inform your customers of any issues with their “projects” you would have effectively eliminated any future problems with your customer. Just the same way you would have understood if the manager or wait staff told you that “there would be a short delay tonight and will that be satisfactory to you,” is the same way you should treat everyone else in life. When you tell your wife you are going to be a little late – she is great with it, what happens when you do not call and arrive an hour late? When you call in to work and let everyone know you are stuck in traffic – “gonna be an hour late” how much easier is your day? When you let your customers know that their order is going to be delayed by two days instead of shipping two days late… How much better is your relationship?<BR/><BR/>Simple common courtesy!<BR/>Great Blog Kevin!<BR/><BR/>BenAnonymousnoreply@blogger.com